Legal & Policies

These terms apply when you browse mishthanam.in, contact us, or place an order with Mishthanam. By submitting and paying for an order, you confirm that you are legally capable of contracting, the information supplied is accurate, and you accept these policies. Orders should be placed by an adult.

“Mishthanam”, “we”, “us”, and “our” refer to the Mishthanam food business operating from Agra, Uttar Pradesh. Our customer-care and grievance contact is care@mishthanam.in and +91 9286661473. Product-specific manufacturer or packer details, FSSAI particulars, batch information, net quantity, price, ingredients, allergens, and best-before or storage information are governed by the applicable product label, package, and invoice.

Website display is an invitation to place an order, not an unconditional promise of supply. A contract is formed only after successful payment and our acceptance of the order. We may correct genuine typographical, pricing, availability, or technical errors before acceptance and will offer an appropriate refund if payment has already been made.

Prices are shown in Indian rupees. Applicable taxes, delivery charges, discounts, and the final payable total are shown at checkout. Online payments are processed by Razorpay or another payment provider identified at checkout. Mishthanam receives payment identifiers and status information but does not receive or store your complete card number, CVV, UPI PIN, or net-banking password.

Because sweets are perishable and may be prepared or reserved specifically for an order, change-of-mind cancellation or modification is not available after payment is confirmed and the order is accepted or processing begins. You may contact us promptly; any accommodation before processing is at our reasonable discretion. This restriction does not limit remedies that cannot lawfully be excluded, including for defective, deficient, spurious, incorrectly supplied, materially misdescribed, or unlawfully late goods.

We may reject or cancel an order for item unavailability, food-safety concerns, incorrect pricing, failed or suspicious payment, an incomplete or unserviceable address, inability to contact the customer, delivery risk, force majeure, or another reasonable operational or legal ground. If we cancel a paid order, we will initiate a full refund for the cancelled portion to the original payment method.

Delivery is currently limited to locations accepted by our checkout serviceability check in and around Agra. The customer must provide a complete address, accurate map location, reachable phone number, and reasonable delivery access. The checkout total and delivery promise shown when the order is placed govern that order.

For a standard order, we ordinarily attempt delivery within 48 hours after payment and acceptance. For a prebooked order, we aim for the selected date and time slot. These are good-faith service targets, not absolute guarantees: preparation, traffic, weather, public restrictions, festivals, address issues, customer unavailability, or events beyond reasonable control can cause delay. We will try to communicate a material delay and provide the remedy required by applicable law.

Delivery is completed when the order is handed to the customer or a person reasonably appearing authorised to receive it at the supplied address. Additional attempts or reasonable charges may apply if delivery fails because the customer is unavailable, unreachable, or supplied inaccurate details, subject always to applicable consumer law.

Food cannot ordinarily be taken back or resold after delivery for hygiene and safety reasons, and we do not offer returns for taste preference or change of mind. If an item is damaged, spoiled at delivery, incorrect, short, defective, or materially different from what was ordered, contact us promptly—preferably within four hours of delivery—with the order ID, issue details, and clear photographs where possible. This request for prompt evidence does not reduce any non-waivable statutory right.

After review, the appropriate remedy may be replacement, correction, partial refund, or full refund, depending on the affected item and circumstances. A paid order that we cancel because an item is unavailable will be refunded for the cancelled amount.

Approved refunds are initiated to the original payment method through Razorpay or the payment provider used for the order. They typically appear within 5–7 business days after initiation, but the bank, card network, or payment provider may take longer. Mishthanam does not control the time taken by the customer's bank after a refund is processed. For a debit without an order confirmation, contact us before paying again so we can check the payment status.

Sweets may contain or be made in a kitchen handling milk and dairy, tree nuts, peanuts, gluten-containing cereals, sesame, soy, and other allergens. Recipes and supplier ingredients may change. Review the product label and contact us before ordering if an allergy, intolerance, medical condition, religious restriction, or dietary requirement is relevant. We cannot promise an allergen-free environment unless expressly confirmed in writing for the specific order.

Follow the storage, refrigeration, handling, and best-before directions supplied with the product. Food quality can deteriorate through heat, moisture, delayed consumption, or improper storage after delivery. Do not consume a product if the seal or packaging is unexpectedly damaged, it appears spoiled, or its stated consumption period has passed; contact us instead.

Mishthanam products are conventional foods, not medicines or substitutes for medical advice. They are not represented as suitable for diabetes, weight management, or any medical condition merely because a product has comparatively less added sugar.

Product photographs, plating, garnish, colour, and packaging presentation are illustrative; handmade products naturally vary. The written product name, selected pack size, price, ingredients, label, and confirmed order details control. Availability, seasonal packaging, and minor appearance variations may change without altering the essential nature of the ordered product.

A comparative statement such as “less added sugar” applies only to the identified product and stated comparator or reference recipe, on the measurement basis disclosed with that claim. It does not mean sugar-free, low calorie, medically healthier, or suitable for unrestricted consumption. Supplier quality statements apply only where clearly attributed to that supplier and supported by its then-current documentation.

We make reasonable efforts to keep website information accurate, but do not warrant uninterrupted availability or that every display, third-party link, map result, or technical function will always be error-free. Nothing on the site excludes a warranty, remedy, or liability that applicable law does not permit us to exclude.

We collect information you provide or generate while using the service, including your name, phone number, email address, delivery address and map coordinates, order and delivery instructions, selected products, marketing preference, feedback, and payment reference or status. We may also receive essential device, browser, security, and service logs from our hosting and technology providers. We do not seek your complete card number, CVV, UPI PIN, or banking password.

We use this information to validate serviceability; accept, prepare, deliver, support, and account for orders; verify payments and process refunds; prevent fraud and misuse; communicate transactional updates; maintain food and business records; comply with law; resolve grievances; improve operations; and send optional promotions where you have chosen them.

Information may be handled on our behalf by service providers necessary to operate the site and fulfil orders, such as Razorpay, Firebase or Google services, Netlify, Railway, email and communications providers, mapping or geocoding providers, and local delivery personnel. We do not sell personal information. We may disclose information where required by law, to protect customers or the service, or in connection with a lawful business reorganisation subject to appropriate safeguards.

We retain information only for as long as reasonably necessary for these purposes, including tax, accounting, food-safety, dispute, fraud-prevention, and legal retention periods. We use reasonable administrative and technical safeguards, but no internet system can be guaranteed completely secure. Some service providers may process data outside your state or country under their applicable safeguards and legal obligations.

You may request access, correction, updating, or deletion of eligible personal data, withdraw optional marketing consent, or raise a privacy grievance by contacting care@mishthanam.in. We may verify the request and retain information that the law, legitimate dispute handling, or fraud prevention requires us to keep. Withdrawal does not affect processing already lawfully completed.

If you choose the WhatsApp or promotional update option, or separately submit your number for updates, we may send occasional launches, festive availability, gifting, and offer messages using the contact information supplied. Transactional order, delivery, safety, and support communications are separate from marketing.

You may opt out of promotional communication at any time by replying “STOP” on WhatsApp where available or emailing care@mishthanam.in. We will act on the request within a reasonable period, although a campaign already in transmission may complete. Opting out of marketing will not cancel an order or prevent necessary service messages.

To the maximum extent permitted by law, Mishthanam is not responsible for indirect or consequential loss, third-party outages, or loss caused by inaccurate customer instructions, improper post-delivery storage, unauthorised use, or events beyond our reasonable control. This does not exclude liability for fraud, wilful misconduct, gross negligence, food-safety obligations, or consumer rights that cannot lawfully be excluded.

You must not misuse the site, interfere with its security, copy protected branding or content without permission, place fraudulent orders, or violate applicable law. The Mishthanam name, logo, artwork, copy, photographs, and site design remain the property of their respective owners and are protected as applicable.

These policies are governed by Indian law. Subject to any mandatory consumer forum or other statutory jurisdiction available to you, courts at Agra, Uttar Pradesh will have jurisdiction. If any provision is unenforceable, the remaining provisions continue. We may update this page prospectively; the version shown when an order is accepted governs that order unless law requires otherwise.